Write your text Shipping Policy for USA and Canada

Introduction

At Bike Electric SSI LLC, we strive to provide our customers with a seamless and efficient shipping experience. This shipping policy outlines our procedures for delivering products within the United States and Canada.

Shipping Options

We offer the following shipping options for orders within the USA and Canada:

- Standard Shipping: This option typically takes 1-3 business days for delivery within the USA and within Canada.

- Free Standard Shipping: This option is available for orders over $15,000 within the USA and $20,000 within Canada.

Shipping Rates

Shipping rates vary based on the weight and dimensions of the package, as well as the shipping option chosen. Please refer to our website for the most up-to-date shipping rates but all our bikes comes with flat rate shipping cost of $250.

Order Processing and Shipping

- Order Processing Time: Orders are typically processed within 24 hours of receipt.

- Shipping Time: Shipping times are based on the shipping option chosen and may vary depending on the destination.

- Tracking Information: Tracking information will be provided via email once the order has shipped.

Delivery and Signature Requirements

- Delivery: Orders are typically delivered during standard business hours (Monday-Sunday, 9:00 AM-5:00 PM).

- Signature Requirements: A signature is required for all deliveries. If no one is available to sign for the package, it will be left at the doorstep or with a neighbor.

Returns and Refunds

- Return Policy: Returns are accepted within 30 days of delivery. Items must be in their original condition and packaging.

- Refund Time: Refunds are issued within 5-7 business days of receiving the returned item.

Additional Information

- Taxes and Duties: Customers are responsible for any applicable taxes and duties on international orders.

- Lost or Damaged Packages: We are not responsible for lost or damaged packages. Please contact the shipping carrier for assistance.

Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team at bikeelectricssi@gmail.com or +1 706 403 1261.